We want every collector to feel confident shopping at The Hot Toys Inferno. Our refund policy ensures transparency and fairness while maintaining the quality of our products.
1. Eligibility for Refunds
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Refunds can be requested within 14 days of delivery.
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Items must be returned in their original packaging and 100% perfect condition.
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Pre-owned collectibles may have special conditions, which are always clearly stated before purchase.
2. Non-Refundable Items
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Limited edition, custom, or clearance items marked as “Final Sale.”
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Items damaged after delivery due to mishandling or improper care.
3. Refund Process
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Contact our support team through the Contact Form with your order details.
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Once approved, ship the item back using a trackable shipping method.
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Upon inspection and approval, your refund will be processed to your original payment method within 7–10 business days.
4. Exchanges and Swaps
We also offer swaps or store credit if you prefer to exchange your collectible instead of requesting a refund. Our team will guide you through available options.
5. Shipping Costs
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Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped).
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Original shipping fees are non-refundable.
At The Hot Toys Inferno, our goal is to ensure your purchase feels safe and rewarding. If something isn’t right, we work with you to make it right.